Service Delivery

 

Benchmarking Public Services: Measuring What We Do
Instructor: TBA
Description: minimum of one hour 
Many local governments find it helpful to participate in benchmarking of specific services to measure performance against similar governments and/or state and national statistics. This workshop is designed as an overview of what benchmarking entails, and will include how to find resources about it.
    Request this Training

Handling Public Complaints
Instructor: TBA
Description: minimum of one hour 
As public servants, we all face the challenges and opportunities presented when someone wants to let us know they are disappointed, angry, upset or concerned. What policies and procedures should you have in place within your city government to ensure each complaint is properly taken, routed and handled? What type of training works best for employees to learn these techniques? This workshop answers these questions and provides role-playing for specific scenarios that many cities have faced.
    Request this Training

Inter-local Agreements: Strength in Partnerships
Instructor: TBA
Description: minimum of one hour 
What one city can do, two or more cities may do together. This statement in Chapter 166, Florida Statutes, is very powerful: two or more cities can combine resources and accomplish something. How are inter-local agreements discussed, drafted, adopted and implemented? This workshop is a good starting place, but it should be noted that this brief workshop does not cover all legal aspects of an agreement (and a municipal attorney should be consulted for a legal discussion). 
    Request this Training